Refund policy
Return & Refund Policy
Effective Date: [Insert Date]
At Trust Rang, we take pride in delivering high-quality spices with strict hygiene and quality control standards. As our products are consumable in nature, we maintain a strict policy regarding returns and exchanges.
1. No Return & No Exchange Policy
We do not accept returns or exchanges once the product has been delivered.
Due to the nature of our food products, we cannot resell or reuse items once they have been dispatched, ensuring safety, freshness, and hygiene for all our customers.
2. Issues with Orders
Customer satisfaction is very important to us. If you face any issue with your order, such as:
- Damaged product
- Incorrect item received
- Packaging issues
We request you to contact us within 48 hours of delivery with proper details and proof (photos/videos).
3. Resolution Process
After reviewing your concern, our team will evaluate the issue and may offer an appropriate resolution at our sole discretion.
Please note that resolutions may vary depending on the situation and are not guaranteed.
4. Non-Eligible Requests
We do not entertain requests based on:
- Change of mind
- Taste preferences
- Minor packaging variations
- Requests raised after 48 hours
5. Contact Us
For any concerns or queries, feel free to reach out to us:
Email: [your email]
Website: [your website URL]
Trust Rang – Pure Spices, Trusted Quality